Robust participation from the computer software industry accounted for 54% of the responses. The consulting and business services sector provided 14% of responses; and financial services had a 4% response.
91% of all companies responding provided some customer training.
In non-computer software companies only 49% of respondents had customer training responsibilities.
This study attracted companies with 1000 or less employees (82%). Mid-size and large companies (1001 to 9,999) accounted for 13% of responses and a 5% response came from very large companies of 10,000 or more employees.
Computer software companies emphasize customer training with 84% of respondents responsible for customer training.
Most respondents’ responsibilities were in learning and development (L&D) (48%) or customer success (26%) departments.
Barry is a passionate and energetic leader and innovator with a proven track record in web and mobile product development and extensive experience in e-Learning, Internet and social media marketing, and creative digital strategy. An entrepreneurial thinker who can move from idea to market and build a business. Strong financial and business skills in budgeting, forecasting, and P&Ls. Experienced communicator and public speaker.
Claire is an expert in corporate learning, recruiting, and performance management technology. Claire Schooley Consulting helps companies find, nurture, and develop talent. Previously, as a principal analyst, Claire led Forrester Research Inc.’s strategic HR practice worldwide in the areas of employee development and selection. This work included research, writing, and speaking engagements.