Robust participation from the computer software industry accounted for 48% of the responses. The rest of the respondents were distributed fairly evenly among 18 other industries with no other industry greater than 7%.
88% of companies trained customers, but many trained employees as well (69%), partners (38%), resellers (21%) and members (12%).
The average respondent’s company served around 2,000 customers.
This study attracted companies with 500 or less employees (57%) and 29% of worked for companies with greater than 1000 employees all the way up to 10,000 or more.
Computer software companies emphasize customer training with 26% of respondents were training managers and 25% were involved in customer success.
Onboarding was by far the biggest responsibility of the respondents (75%). All other responsibilities were no more than 29%
Barry is a passionate and energetic leader and innovator with a proven track record in web and mobile product development and extensive experience in e-Learning, Internet and social media marketing, and creative digital strategy. An entrepreneurial thinker who can move from idea to market and build a business. Strong financial and business skills in budgeting, forecasting, and P&Ls. Experienced communicator and public speaker.
Claire is an expert in corporate learning, recruiting, and performance management technology. Claire Schooley Consulting helps companies find, nurture, and develop talent. Previously, as a principal analyst, Claire led Forrester Research Inc.’s strategic HR practice worldwide in the areas of employee development and selection. This work included research, writing, and speaking engagements.