Robust participation from the computer software (61.3%) and manufacturing industry (13.9%), with remaining responses no higher than 6% from 13 other industries. Over 200 respondents overall.

49% of companies also train channel partners, extended enterprise (20%), outside professionals (31%), and continuing education markets (19%).

Programs range in scale. 37% reach  5,000 or more learners, while 19% serve less than 500.

Respondents employ a mix of business models, with 83% employing B2B, 29% B2C, 16% B2B2C, and 9% B2B2B.

40% of respondents reported into Customer Success or Customer Experience, while 12% were standalone Customer Education departments.

Investment in Customer Education rose across the board, with 60% of programs increasing spend by more than 30%.