Report

In today’s business landscape, customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a comprehensive look at the evolving role of education in driving business success.

Inside, you'll find data on key trends and strategies, including:

• Increased Business Impact: Discover how organizations are using customer education to improve retention and fuel revenue growth.
• AI & Automation in Learning: Learn how AI is enabling personalized, adaptive learning paths and content generation at scale.
• Monetization of Education Programs: Explore the methods top companies are using to turn customer education into a cost-neutral or revenue-generating business center.
• Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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