AI is reshaping customer behavior. 

Most of the AI conversation focuses on internal productivity gains. But how has AI changed customer expectations of learning?

If your education program isn't keeping pace with how people now discover, consume, and apply learning, you risk losing your audience to their chatbot of choice.

Seven Customer-Centric AI Learning Capabilities for 2026 examines the AI innovations that are changing how learning is discovered and delivered. It's a practical guide to what's possible right now, and how to put it to work.

What's inside:

  • A closer look at the capabilities that enhance the learning experience for customers
  • Ideas on how to meet customers’ evolving expectations of how and when to learn
  • Three ways to optimize learning for AI discovery and delivery

This guide is ideal for anyone responsible for helping customers get value from your product. If you're ready to meet customers where they are, download the free guide and see what's possible in 2026.

Download your free guide

“The ability to understand intent, not just keywords, is what stands out most with Conversational AI Learning. This is a meaningful step forward in how search should work: conversational, contextual, and focused on helping users move forward faster.”

Teri Beckman, Director of Product Management and Operations

SkillPath