AI search is changing how your customers find answers — and your academy may already be losing traffic because of it. Google's AI overviews are surfacing answers from your content without sending learners to your site.

AI-Powered Customer Education: Why the Academy Is the Source, Not the Destination shows you what forward-thinking customer education leaders are doing to adapt: repositioning the academy not as a destination to log into, but as the system of record that powers learning across every channel.

Whether your customers are searching on Google, asking ChatGPT, or navigating your in-app help centre, you want the answers they get to be accurate, on-brand, and yours.

What you'll learn:

• How AI overviews are changing use behavior and undercutting academy traffic
• Ways to leverage AI to make learning contextual, personalized, and dynamic
• Examples of how AI-forward companies meet changing customer expectations
• How a "headless" LMS can make your academy the source, rather than the destination for learning

Your customers are already searching for answers. This guide helps you surface learning when and where they’re looking.