Training throughout the customer lifecycle can significantly increase product adoption and reduce customer churn.
According to a recent Technology Services Industry Association research report, 68% of trained customers use the product more often than their untrained co-workers.
While this is encouraging news for software, technology, and subscription-based businesses who often struggle with retention issues, the process of selecting the appropriate customer learning technology to automate many of the operations associated with managing users, training content, and data analytics is a difficult task.
During this webinar, Claude Werder, Principal HCM Analyst at Brandon Hall Group, and Barry Kelly, CEO of Thought Industries offer their insight and experience on the best way to build technology stack for your customer learning platform.
In this webinar, you’ll learn: