Customer Education


Where great minds in customer learning say spicy things while eating spicy wings. 🌶️

The hottest interviews in customer education are here on Hot Takes, where host Ryan Dillon of Thought Industries serves up hot wings, asks even hotter questions, and makes his guests sweat out their takes on customer education. Their pain is your gain.

Watch Episode 7 now below ...
🔥 Host Ryan Dillon welcomes
you to the hot seat.
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Episode 8: COGNITION22 Live

Katie Barr, Chief Digital Officer, Haymarket Media US
Peter Scott, President & CEO, American Pet Products Association

In this special episode, recorded live at Thought Indusgtries' COGNITION22 conference, Katie and Peter attempt to not break a sweat as they take on topics like how to maximize profitability and more. 

Episode 8 Screenshot
We're seeing a younger demographic on the education side, so we're doing more series that include more microlearning formats. We're finding that people, especially younger learners, want to talk with rather than be talked at. They want to share experiences and have mic time. We've found it easier to monetize when it's a continuum of education and not just one interaction as people are more used to subscriptions these days."

Peter Scott
President & CEO
American Pet Products Association

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Episode 7: Sweat Promoter Score

GUEST: Dr. Michael Di Gregorio
Director, Client Onboarding
Top Hat

Episode 6: Skills Wow!

Andrew Temte, Former CEO of Kaplan Professional 
Barry Kelly, CEO of Thought Industries

Episode 5: Great Balls of Fire

GUEST: Melissa Van Pelt
VP Global Education & Advocacy

Episode 4: Purple Unicorn

GUEST: David Guillen
Director of Education

Episode 3: Churn Burn

GUEST: Tyler Foster
Senior Learning Strategist
Thought Industries

Episode 2: Flaming Pedagogy

GUEST: Imtiaz Alam
Merchant Education Lead

Episode 1: Seven Pepper Sauce

GUEST: Dave Derington
Director of Customer Education
Service Rocket

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The Cool Down is the aftershow to Hot Takes livestreamed on LinkedIn. Guests debate the most recent Hot Takes episode, and hosts Ryan Dillon and Tyler Foster will determine whether their take is HOT or COLD. Watch previous episodes on-demand below!

The Cool Down: Sweat Promoter Score

The Cool Down: Skills Wow!

The Cool Down: Purple Unicorn

The Cool Down: Churn Burn

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Hot Takes is presented by Thought Industries and sponsored by Barry's Hot Sauce.

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