Customer Education


Where great minds in customer learning say spicy things while eating spicy wings. 🌶️

The hottest interviews in customer education are here on Hot Takes, where host Ryan Dillon of Thought Industries serves up hot wings, asks even hotter questions, and makes his guests sweat out their takes on customer education. Their pain is your gain.

Episode 9, our finale to Season 1, is out now!

Catch up on all the hot episodes from Season 1 as we let our stomachs recover in preparation for Season 2 in Spring 2023!
🔥 Host Ryan Dillon welcomes
you to the hot seat.
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Episode 9: Pappa Bear & Teddy's Burning Experience Design

GUEST: Bear Shelton, Lucid

In the season finale episode, Bear shakes up Hot Takes. He creates not a hot cause but a BBQ sauce, tosses out the wings in favor of a burrito, introduces us to his secret weapon to tame the flame, and tackles topics like engagement and capacity like a champ. 

Hot Takes Episode 9 Screenshot
Whatever level you're at, do not do your own LMS implementation, no matter how often you've done it in the past. Services exist for a reason. The project management and the experience that comes from these teams that have done implementations time and time again is really valuable. If you forego implementation, you're going to have a bad time."

Bear Shelton
Senior Manager, Customer Education

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Episode 8: COGNITION22 Live

Katie Barr, Chief Digital Officer, Haymarket Media US
Peter Scott, President & CEO, American Pet Products Association

Episode 7: Sweat Promoter Score

GUEST: Dr. Michael Di Gregorio
Director, Client Onboarding
Top Hat

Episode 6: Skills Wow!

Andrew Temte, Former CEO of Kaplan Professional 
Barry Kelly, CEO of Thought Industries

Episode 5: Great Balls of Fire

GUEST: Melissa Van Pelt
VP Global Education & Advocacy

Episode 4: Purple Unicorn

GUEST: David Guillen
Director of Education

Episode 3: Churn Burn

GUEST: Tyler Foster
Senior Learning Strategist
Thought Industries

Episode 2: Flaming Pedagogy

GUEST: Imtiaz Alam
Merchant Education Lead

Episode 1: Seven Pepper Sauce

GUEST: Dave Derington
Director of Customer Education
Service Rocket

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The Cool Down is the aftershow to Hot Takes livestreamed on LinkedIn. Guests debate the most recent Hot Takes episode, and hosts Ryan Dillon and Tyler Foster will determine whether their take is HOT or COLD. Watch previous episodes on-demand below!

The Cool Down: Sweat Promoter Score

The Cool Down: Skills Wow!

The Cool Down: Purple Unicorn

The Cool Down: Churn Burn

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Hot Takes is presented by Thought Industries and sponsored by Barry's Hot Sauce.

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