Powering the business of learning

How to Keep Customers from Falling off a Cliff

[Webinar]

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How is your customer engagement strategy impacting your organization's ability to deliver business-critical metrics like reduction in churn? If you don’t have a customer engagement strategy -- you’re not alone!

The organizations that do it best are focusing on customer education throughout the customer lifecycle. As a result, they are building innovative learning pathways that guide customers in ways that matter to them during their adoption journey.

In this webinar, you’ll learn:

  • Importance of training in the customer success lifecycle
  • Training strategies for key stages in the customer lifecycle
  • Customer training techniques designed to ensure customer value
  • How learning and process pathways help overcome user experience challenges
  • What metrics are necessary to measure engagement efforts

Watch the free webinar now