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CUSTOMER EDUCATION LEARNING PLATFORM
TRUSTED BY LEADING ORGANIZATIONS WORLDWIDE
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20%
Increase in product adoption
74%
Reduction in onboarding time
9x
More daily active users in product
50%
Training revenue growth
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AI course authoring that keeps up with your product

An empty outline is often what stalls course creation before it even begins. With AI content creation, a single prompt becomes a full first draft.

  • Native authoring lets you create lessons, sections, and assessments all in one place.

  • Build from dedicated templates for courses, articles, videos, and events, each designed for that content type rather than a one-size-fits-all starting point

  • Draft, update, and publish in one place. When a feature ships, its module ships with it. No external authoring tools to manage, no customers navigating a product that’s already moved on

     

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Personalize learning for engagement and outcomes

Deliver relevant training to customers, partners, and enterprise clients.

  • Tailor education by audience and outcome with learning portals and modular pathways for each persona or customer segment.

  • Offer more choices in what, how, and when to learn with flexible learning paths and omnichannel delivery.

  • Keep customers hooked with conversational AI learning, smart recommendations, notifications, and gamification.

  • Consolidate customer education, partner training, and internal enablement into one learning platform focused on extended enterprise.

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Measure learning impact

Connect the dots between training and key business outcomes like product adoption, retention, and expansion.

  • Track customer engagement, identify unmet needs, and drive revenue growth with prebuilt and custom reports.

  • Integrate learning analytics into your business intelligence, marketing, and CRM systems.

  • Certify customers and partners with badges and formal credentials.

  • Automate and schedule reports for key stakeholders in your own organization, or for external customers and partners.

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Elevate your product and monetize training

Boost your brand visibility, educate the market, and create loyal advocates.

  • Make product information and learning content accessible to prospective customers and visible in AI search results.

  • Showcase your brand's expertise with badges and credentials customers brag about on LinkedIn.

  • Monetize premium learning experiences with native eCommerce capabilities.

  • Influence revenue pipeline with learning delivered throughout the customer journey.

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Standard Customer Education Platform

Not built for personalization at scale

  • ❌ One-size-fits all content library
  • ❌ Measures consumption, not impact
  • ❌ Locks learning behind a log-in
  • ❌ Can’t monetize learning
  • ❌ Can’t grow beyond the first use case
  • ❌ Can’t keep pace with business

Thought Industries

Designed to train, retain, and grow customers

  • ✅ Personalize and segment learning at scale
  • ✅ Connect learning to customer behavior and business outcomes
  • ✅ Deliver relevant learning where and when it’s needed, no log-in required
  • ✅ Capture value from premium learning experiences
  • ✅ Add products, partners, personas, audience segments, and use cases from a single managed instance
  • ✅ Match the sophistication and speed of your business–without multiplying workload
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Speed up time-to-value
AI-personalized learning meets every customer at their moment of need.
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Lift retention, reduce churn
Segmentation strategy guides customers to desired outcomes.
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Monetize your content
Sell subscriptions, collections, and bundles to individuals, groups, or entire organizations.
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Make learning smarter
Learning signals fuel better decisions for customers and your business.
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Prove business impact
Analytics tie learning to adoption, retention, and revenue.
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Connect your systems
Integrations for CRM, product analytics, and BI tools.
CUSTOMER STORIES
See what industry leaders say about our customer education system
"We redefined what the business is, defined what it meant to take training up to the next level, and Thought Industries was a critical partner and provider of technology for us to enable that."
MongoDB
Raghu Viswanathan
Vice President of Education, Academia and Documentation

 "With the adoption of Thought Industry's platform, we've really transformed the user experience for our partners and our customers." 
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John Quinn
Senior Manager of Education Services