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CUSTOMER LEARNING & INTELLIGENCE PLATFORM
TRUSTED BY LEADING ORGANIZATIONS WORLDWIDE
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CUSTOMER LEARNING & INTELLIGENCE PLATFORM
TRUSTED BY LEADING ORGANIZATIONS WORLDWIDE
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20%
Increase in product adoption
74%
 Reduction in onboarding time 
9x
More daily active users in product
Thought Industries Customer Education Platform to Author Engaging Content for Courses

Personalize learning for engagement and outcomes

Deliver relevant training to customers, partners, and enterprise clients.

  • Tailor education by audience and outcome with learning portals and modular pathways for each persona or customer segment.

  • Offer more choices in what, how, and when to learn with flexible learning paths and omnichannel delivery.

  • Keep customers hooked with conversational search, AI recommendations, notifications, and gamification.

  • Consolidate customer education, partner training, and internal enablement into one learning platform focused on extended enterprise.

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Thought Industries Example Reporting Dashboard for Customer Education LMS Results

Measure learning impact

Connect the dots between training and key business outcomes like product adoption, retention, and expansion.

  • Track customer engagement, identify unmet needs, and drive revenue growth with prebuilt and custom reports.

  • Integrate learning analytics into your business intelligence, marketing, and CRM systems.

  • Certify customers and partners with badges and formal credentials.

  • Automate and schedule reports for key stakeholders in your own organization, or for external customers and partners.

Thought Industries customer education LMS badges

Elevate your product and brand

Boost your brand visibility, educate the market, and create loyal advocates.

  • Make product information and learning content accessible to prospective customers and visible in AI search results.

  • Showcase your brand's expertise with badges and credentials customers brag about on LinkedIn.

  • Monetize premium learning experiences with native eCommerce capabilities.

  • Influence revenue pipeline with learning delivered throughout the customer journey.

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Accelerate time-to-value
AI-personalized learning meets every customer at their moment of need - turning every interaction into a signal you can act on. 
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Lift retention, reduce churn
Intelligent content delivery surfaces the right answers where customers already look - before your CS team has to chase them. 
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AI-first intelligence
Every learning signal connects to the next best action - for your customer and your business. Not just data. Decisions. 
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Monetize your content
Launch training subscriptions, collections, and bundles - sold to individuals, groups, or entire organizations. 
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Prove business impact
Analytics that connect learning activity directly to revenue - so you can show the board exactly what's working. 
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Integrations
Native connections to Salesforce, HubSpot, Gainsight, Zendesk, and your entire CS stack. 
CUSTOMER STORIES
Trusted by Hundreds of Industry Leaders
"By rebuilding our learning pages and creating more interactive activities natively within Thought Industries, we eliminated the navigation issues learners were experiencing. This not only resolved feedback challenges but also improved our overall Net Promoter Score.”
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Jill Kayton
Product Director
"We’ve been able to curate a truly meaningful learning journey for each audience….Using Thought Industries’ authoring tool, the Academy’s materials are extensive and much simpler to maintain... Many assets are now available in six languages, across 200 regions.”
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Leonie Martin
Lead Learning & Enablement Analyst
"Thought Industries is enabling us to [bring] StudyTeam and clinical research opportunities to sites, patients, and communities all around the world in an approachable, localized, and culturally relevant manner."
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Alexandra Marchosky
Sr. Manager, CS Enablement
"Once you get them to Gong Academy, how do you keep them there? You give them a next step, give them a call to action. Thought Industries has really been paramount in grouping those workflows into a sequence that makes sense for a particular learner."
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Tim Halter
Instructional Design Manager