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Taming the Content Jungle: How to Deliver Customer Training Content at Scale


In the “everyone’s an author” era, you need a clear strategy to tame the content jungle and to guide users down a well-lit path to success.

In this webinar replay, Donna Weber, President, at Springboard Solutions; Lauren Thibodeau, Customer Experience and Business Strategy Consultant at Stratford Managers Corporation; and Jonathan Ledden, Senior Manager of Customer Success, at Thought Industries, explore the link between a strong content strategy and delivering scalable customer success.
You will learn:
  • The internal and external costs of a content jungle
  • How to avoid common mistakes when it comes to building content
  • How to build a scalable enablement content strategy
  • How to use technology to expand reach and drive scalable success

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