The Competitive Edge Your Program Needs

Organizations that deliver training to their customers and other external audiences within the extended enterprise face two distinct but related challenges: How do they measure the impact of their program, and how do they know what to measure to begin with? Customer training requires a bit of extra effort and consideration to ensure the experience is delivering on specific, measurable outcomes so that organizations can iterate and optimize for better results.

In this webinar, David Wentworth, Principal Analyst at Brandon Hall Group, Barry Kelly, CEO at Thought Industries, and Daniel Quick, VP of Learning Strategies at Thought Industries will share their insights and expertise to help attendees understand what goes into a mature external audience training program that gets results.

Discussion topics include:

• The challenges presented by customer training
• A look at the Thought Industries Maturity Model for Customer Education
• How to pinpoint which KPIs you want education to impact
• How to effectively measure as you go
• Examples of mature programs

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