The State of Customer Education, 2021:

Insights for Leaders and Practitioners

On-Demand Webinar

The impact of the pandemic has transformed the way in which we learn and has created urgency around the need for a cutting-edge customer education strategy.

This webinar spotlights insights from Thought Industries’ 2021 State of Customer Education Report. Here's what you'll learn:

  • The top priorities of customer education programs in 2021
  • The biggest challenges facing today’s customer education teams and leaders
  • Goals and strategies to power forward post-pandemic
  • How customer education programs are achieving returns across the customer lifecycle

Our expert panelists will discuss report findings, reflect on the past year, and explore implications for the future of the customer education industry – so you can stay ahead of the curve. 

Paul Merrylees | Sr. Director of Learning Strategies, Thought Industries,

Daniel Quick | VP of Learning Strategies, Thought Industries
Melissa VanPelt | VP, Customer Education & Advocacy, Seismic
Dave Derington | Co-Host of the CELab Podcast

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